Refund & Cancellation Policy
Welcome to Mimasa Ai, a product offered by Xaigi Technology Private Limited. This policy outlines our guidelines regarding subscription cancellations and refunds.
Overview
At Mimasa Ai, accessible at https://mimasa.ai, we strive to maintain the highest standards in delivering our digital services. We understand that sometimes you may need to cancel your subscription or request a refund.
This policy explains the conditions under which cancellations and refunds are processed.
Cancellation of Subscription
Voluntary Cancellation: You can cancel your subscription at any time through your Account Settings or Subscription Management section at https://mimasa.ai. Your access will remain active until the end of the current billing period. No refunds will be issued for the remainder of the billing cycle once cancellation is initiated.
Involuntary Cancellation: Xaigi Technology Pvt Ltd reserves the right to suspend or terminate your subscription in cases of Terms of Service violations, security risks, fraudulent activity, or payment failures. Users will be notified, and refunds (if applicable) will be handled per our refund policy.
Refund Policy
Eligibility for Refunds: Refunds may be granted for double billing (accidental duplicate charges for the same billing period) and billing errors (erroneous charges related to unintended renewals or system faults).
Non-Eligibility for Refunds: Refunds will not be issued if you used the service during your active subscription period, canceled after your plan auto-renewed, or are requesting a refund for a partial billing cycle.
How to Request a Refund: Contact us at refund@xaigi.tech with your reason for refund, subscription ID, transaction date and amount, and any relevant supporting documents. Approved refunds will be processed through the original method of payment.
Approved refunds will be processed within 5-7 working days from the date of approval and will be credited to the customer's bank account or original mode of payment, depending on the issuing bank and card provider.
How Cancellations And Refunds Work In Practice
This policy is built around two separate actions that are easy to confuse: cancelling a subscription and requesting a refund. Cancelling stops future billing but does not, on its own, entitle you to money back for the current period — access simply continues until the billing cycle you already paid for ends. A refund is a separate request, evaluated against the specific eligibility conditions described above, and is only granted for double billing or genuine billing errors.
Xaigi Technology Private Limited also reserves the right to suspend or terminate access involuntarily where the Terms of Service are violated, where fraudulent activity is detected, or where payment repeatedly fails. In those cases, any refund is handled under the same eligibility rules that apply to voluntary requests, so involuntary termination does not automatically create a right to a refund beyond what this policy already allows.
When a refund is approved, it is returned through the original payment method rather than issued as credit or an alternate payment, and processing takes five to seven working days from approval before funds reach your bank or card provider. Requests should be sent to refund@xaigi.tech with the subscription ID, transaction date and amount, and a description of the issue, which is what our team needs to review the request without back-and-forth delays.
Refund Policy Questions
Need Help with Refunds or Cancellations?
If you have any questions or require support regarding cancellations or refunds, reach out to us:
Agreement
By subscribing to or using Mimasa Ai, you acknowledge and agree to abide by the terms outlined in this Refund and Cancellation Policy.